Field Description Type Min/max Notes
Standard phrase details. object 0..* -
Specifies whether the standard phrase is enabled. int 1..1 1 = true, 0 = false.
Specifies which standard phrase must be displayed. enum 1..1 For Coronavirus-related phrases, see Standard phrases during the Coronavirus.
- array of Option 0..1 Required if @Name is KeyCollection, Renovation, or SecurityDeposit. See also @Name.

Standard phrases

StandardPhrase[@Name] accepts the values in the table below. Some values require the presence of one or more Option children inside StandardPhrase element.

Value Description
GuestIdentification Guests must show photo identification and credit card when checking in.
InformArrivalTime Guests must inform the property in advance of their expected arrival time.
KeyCollection Guests must collect their key at a specified address. Use Option elements to specify the address details.
PayBeforeStay Guests must pay for their stay in advance with a bank transfer.
Renovation The property will be undergoing renovations during a specified period. Use Option elements to specify the start and end date.
SecurityDeposit Guests must pay a specified amount as a refundable deposit, to cover any damages they cause to the property. Use an Option element to specify the amount.
TattooRestriction Guests with tattoos are not allowed to use certain facilities at the hotel, such as communal baths.
RequireInvoice If guests require an invoice when booking a prepaid rate, they must write this request and their company details in the Ask a question box.
EarlyDeparture In the event of an early departure, the property will charge guests the full amount for their stay.
PedestrianZoneOnly This property is located within a pedestrian-only zone.
LimitedParking Parking is subject to availability due to limited spaces.
AccessByUnpavedRoad This property is accessible via an unpaved road, which may be unsuitable for some vehicles.
OnsiteFunctions This property may host on-site functions and some rooms may be affected by noise.
NoHenStagParty This property will not accommodate hen, stag or similar parties.
ResidentialArea This property is located in a residential area and guests are asked to refrain from excessive noise.
BusyArea This property is located in a busy area and guests may experience noise.
HalfBoardNoDrinks When booking half board, please note that drinks are not included.
NoPublicTransport Guests are advised to bring their own vehicle as this property is not serviced by public transport.

Standard phrases during the Coronavirus

The following Coronavirus-related phrases are potentially temporary.

You can use the folllowing phrases as long as the Coronavirus is around or impacts the travel industry.

Value Description
Covid19RestrictionOfGuests Due to the Coronavirus (COVID-19), this property does not currently accept guests from certain countries.
Covid19ExtraCleaning In response to the Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Covid19ReducedFoodServices Food and beverage services at this property may be limited or unavailable due to the Coronavirus (COVID-19).
Covid19OnlyEssentialTravellers As per government guidelines to minimise the transmission of the Coronavirus, this property can only accept bookings from essential workers and reasonable evidence must be provided upon arrival. If reasonable evidence is notm provided, your booking will be cancelled upon arrival.
Covid19ShuttleSuspended As a result of the Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Covid19ReducedServices Due to the Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Covid19ReducedHoursOfService Due to the Coronavirus (COVID-19), this property has reduced reception and service operating hours.
Covid19ExtraDocumentation In response to the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant information.
Covid19ReducedFacilities Spa and gym facilities at this property are unavilable due to the Coronavirus (COVID-19).