HotelSummaryNotif error guidelines

Before your property can become "Open" on Booking.com, it needs to pass some validations. The process of performing checks described at Check a property's content page.

This page contains list of errors with Error Message they produce on OTA_HotelSummaryNotif Endpoint, their descriptions and possible resolution steps.

Please note the Message Type for each message.

  • Type "Error" means this is a blocker and you can't proceed with going to "Open" status.

  • Type "Warning" means something is uncertain, but you can still proceed.

Caused by Object Error Message Message Type Description Resolution Notes
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Phones The phone number (number) is not valid for international calling Error One or more of the contact phones of the property is not in international format. Update property with correct phone numbers. -
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Emails The email address (email) is invalid Error One or more of the contact emails of the property is not valid. Update property with correct emails. -
SPO Contract This SPO Hotel has not given invoice details or signed contract Error SPO property needs to have a signed contract before it can be open. Sign up an SPO Contract. This is only applicable to SPO properties.
OTA_HotelDescriptiveContentNotif -> HotelName Hotel has non-Latin characters in name Error Property name can only contain latin letters and numbers. Update property with proper name. -
availability No availability pushed Error Property can not go to "Open" state without any availability pushed. Push availability. -
OTA_HotelDescriptiveContentNotif -> HotelInfo -> Services No hotel facilities defined Error Property does not have any facilities set. Update property facilities. -
OTA_HotelDescriptiveContentNotif -> Policies No general policy defined Error Property does not have any policies set. Update property policies to have at least one PolicyName="General". -
OTA_HotelDescriptiveContentNotif -> Policies No policies defined Error Property does not have any policies set. Update property policies. -
OTA_HotelDescriptiveContentNotif -> Policies All policies are disabled, not existing policies Error Property has all policies disabled, or does not have any policies. Update property policies, create at least one policy and activate it. -
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Addressess -> Phones Hotel has non-Latin characters in city Error City name of the property contains non-latin letters. Update property with a proper city name. -
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Addresses Hotel has non-Latin characters in address Error City name of the property contains non-latin letters. Update property with a proper address. -
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Addresses No resolvable address is specified Error System marks the property address as invalid. Update property with at properly resolvable address. -
OTA_HotelRatePlanNotifRQ -> RatePlans No rates defined Error Property does not have any rates. Update rate plans and create at least one rate plan. -
OTA_HotelProductNotifRQ -> HotelProducts No products defined Error Property does not have any products. Create a product for the property. -
OTA_HotelDescriptiveContentNotif -> ContactInfos No contacts specified Error Property does not have any contacts. Update property with at least one contact. -
OTA_HotelProductNotifRQ -> HotelProducts Hotel has a mix of domestic (number) and non-domestic (number) products Error / Warning Property has both domestic an non-domestic products. Update property products to make sure you only have products of one category. This can be either error or warning, depending on the type of accommodation.
OTA_HotelDescriptiveContentNotif -> Policies Policy (policy_id) has no prepayment required Error Specified policy does not have a prepayment defined. Update property policies and define a prepayment for specified (policy_id). -
OTA_HotelDescriptiveContentNotif -> ContactInfos No general contact is specified in the correct format Error Property does not have a correct general contact specified. Update property with proper general contact. -
OTA_HotelDescriptiveContentNotif -> ContactInfos -> Addresses Postal code not correct Error Property postal code is invalid. Update property with a valid postal code. -
OTA_HotelDescriptiveContentNotif -> HotelInfo -> Position The geo codes are not specified Error Property does not have correct geo codes specified. Update property with valid lat/long coordinates. -
OTA_HotelDescriptiveContentNotif -> HotelInfo -> CategoryCodes -> HotelCategory Hotel type not set Error Property does have a proper accommodation type. Update property with a proper accommodation type. -
OTA_HotelDescriptiveContentNotif -> Policies Invalid checkin/checkout Error / Warning Property check-in/check-out times are invalid. Update property policies with proper check-in/check-out times. This can be either error or warning, depending on the type of accommodation.
OTA_HotelDescriptiveContentNotif -> HotelInfo -> OwnershipManagementInfos No company name for invoicing found Warning Property does not have a valid company name set for invoicing. Update property with proper InvoiceDetails. -
OTA_HotelDescriptiveContentNotif -> PropertyLicenseNumber Property has no license number Error Your property requires a license to operate in some specific region. Update property with a proper license number. -
OTA_HotelDescriptiveContentNotif -> HotelInfo -> CategoryCodes -> GuestRoomInfo -> Quantity The number of rooms are not specified Error Property does not have any rooms. Specify the quantity of room in GuestRoomInfo object. -
Object Message Message Type Description Resolution Notes
OTA_HotelInvNotif -> SellableProducts -> GuestRoom No rooms active Error Property does not have any active rooms. Activate a room. -
OTA_HotelInvNotif -> SellableProducts -> GuestRoom (number) duplicates for room name (room_name) (room_ids_list) Error Duplicated rooms were found for this property. Update room details - delete or rename rooms with duplicated names. -
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Undefined room type (room_id) Error Room with specified room_id does not have a type defined. Update room details with proper type. -
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Unhandled room type (room_type_id) for room (room_id) Error The room type id for specified room_id is invalid. Update room details with proper type. -
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room (room_id) does not have kitchen or kitchenette. Warning / Error Specified room is missing a kitchen or kitchenette. Update room details with kitchen or kitchenette. This can be either error or warning, depending on the type of accommodation and status of room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room name for room (room_id) (room_name) does not correspond to RoomType (room_type_name) Warning / Error Room name does not correspond to Room Type. Update room details with the proper room name. This can be either error or warning, depending on status of the room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room type for room (room_id) (room_name) does not correspond to expected RoomType (room_type_name) Warning / Error Room type mismatch. Update room details with the proper room type. This can be either error or warning, depending on status of the room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room occupancy (number) for room (room_id) (room_name) does not correspond to RoomType (room_type) Warning / Error Invalid occupancy for this room type. Update room details with the proper occupancy. This can be either error or warning, depending on status of the room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room (room_id) has no occupancy defined Warning / Error No defined occupancy for this room type. Update room details with the proper occupancy. This can be either error or warning, depending on status of the room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room (room_id) has no facilities defined Warning / Error No defined facilities for specified room_id. Update room details with the proper occupancy. This can be either error or warning, depending on status of the room (active room = error, inactive room = warning).
OTA_HotelInvNotif -> SellableProducts -> GuestRoom Room (room_id) has no pictures Warning / Error No photos uploaded for specified room_id. Upload room photos. This can be either error or warning, depending on the type of accommodation and status of room (active room = error, inactive room = warning).