Property statuses¶

As you create and manage properties with Content API, each property will pass through various statuses. This page lists all possible property statuses and gives recommendations on what to do for each status.

You can check the status of a property at any time with /ota/OTA_HotelSearch. Your goal should always be the status Open / bookable. Only with this status will a property appear on Booking.com.

Common statuses¶

These statuses will occur frequently, as part of the normal property creation process.

Property status	Description	Recommended actions
`Open / bookable`	Visitors of Booking.com can see and book the property.	None, unless you want to close the property.
`Test Hotel`	The property is for test purposes only.	None. A test property can have only this status. It can never become a "real" property.
`XML: Being built`	The property was successfully created using the API, but needs more content before it can open.	Run checks to see what content the property is still missing.
`XML: Ready to check`	The property's content is complete and waiting for final checks by Booking.com	Wait for Booking.com to change the status to `XML: Ready to open`. We do this once a day, in batches.
`XML: Ready to open`	The property's content has been checked and approved by Booking.com.	Open the property.

Changing property content in different statuses¶

Do not lose potential bookings when updating property content

If you want to change or update property content, you should not close the property. You can make the necessary changes when open / bookable, with a few exceptions that you can only do in status XML: Being built.

Once your property is Open / bookable, you can change or update any property content with the following exceptions (which you can only set when in XML: Being built status):

The property's physical address.
The property's geographical location (in longitude and latitude).
Tax policies (including VAT and city tax).

If you need to change any of the preceding information, contact your local partner services (LPS) team.

Uncommon statuses¶

These statuses shouldn't occur frequently, but can be part of a property's natural life-cycle.

Property status	Description	Recommended actions
`Auto closed (availability)`	We automatically closed the property because it has no rooms available for any dates in the next 365 days.	Replenish the property's availability, then re-open the property. We recommend specifying at least 12 months of availability for each property. Properties in this status can also go open bookable automatically within the next 24 hours after availability was replenished.
`Closed (requested by hotel)`	You or someone else temporarily closed the property, thereby hiding it from travellers on Booking.com.	Re-open the property (if the reasons for closing are removed).
`XML: Auto closed content`	We automatically closed the property because its content was modified in such a way that the content no longer passes our checks.	Run checks on the property's content to see what the problem is.
`XML: Hotel is Duplicate`	We closed the property because it is identical to an existing property.	Contact the client for whom you created the property. It's possible they already registered the property on Booking.com and merely need to connect it to you.

Other statuses¶

These statuses should occur almost never. If they do, please contact us.

Property status	Notes
`Auto closed (content)`	Not to be confused with `XML: Auto closed content`.
`Auto closed (geo)`	-
`Being built`	Not to be confused with `XML: Being built`.
`Being built (content)`	Not to be confused with `XML: Being built`.
`Being built (on hold)`	Not to be confused with `XML: Being built`.
`Change of Ownership Closed`	-
`Closed - operations`	-
`Closed - partner behavior`	-
`Closed - ready to reopen`	-
`Closed - waiting DD mandate`	-
`Closed (bankruptcy)`	-
`Closed (invoice not paid)`	-
`Closed (rejected direct debit)`	-
`Closed for fraud`	-
`Closed for Fraud - Blocking Billing`	-
`Closed forever`	-
`Closed Forever Book-Off`	-
`Closed forever: technical reasons`	-
`Closed Post Legal`	-
`Collecting Agency Closed`	-
`Contacted`	-
`Duplicate`	Not to be confused with `XML: Hotel is Duplicate`.
`End of contract`	-
`Interested`	-
`Not Eligible`	-
`Not interested`	-
`NULL`	-
`Parked business`	-
`Pending approval - Booking.com BV`	-
`Ready to open`	-
`SB: Not synced`	-
`Switching currency - Not in use`	-
`Temp. closed for technical reasons`	-

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