Guest Review API

Use the Review API to retrieve a property's reviews, render them in your interface, and let the property reply. Publicly replying to reviews is a great way for properties to show they care about their guests' experiences and potentially attract more bookings.


internal use only

guest reviews retrieved by this api may not be used on your public page. the api is for internal use by properties.

Getting started

Your machine account should have the permission to access review-api.
Your machine account already have the permission ? start by reading how to retrieve detailed reviews and after that read retrieving property overall scores and finally you can read how to reply to review.


The Review API uses Basic Authentication, based on your machine account credentials.

Going live

Before you go live with your API integration, you'll need to meet certain requirements. For more information, see Going Live.

Support & feedback

Need help integrating with the Review API? The experts in our Connectivity Support team are here to help.

Have ideas for how we can improve your experience of using the Review API? To give us your feedback:

  1. Log in to the Connectivity Portal
  2. In the top menu, click .
  3. Select Give Feedback.