Please find below a glossary of all possible API Error you may encounter while using Booking.com connectivity solutions. Here you will also find the proposed action to resolve each error type. You can find a summary of your top API Error in the 'Reports' section of the Connectivity Portal.
| Error Code | API | Error Message | Error Resolution |
|---|---|---|---|
| ADDITIONAL_DATE_INVALID | Promotions | Make sure additional_date only contains dates different from stay_date. | |
| ADDITIONAL_EXCEEDS_MAX_LENGTH | Derived Prices | Additional exceeds maximum length | |
| ADDITIONAL_SHOULD_BE_A_NUMBER | Derived Prices | Additional should be a number | |
| ATTRIBUTE_VALUE_DOES_NOT_MATCH_TYPE | HotelResModifyNotif (OTA) | ||
| AVAILABILITY_UPDATE_DISABLE_HOTEL_SWITCHING_CURRENCY | Availability,LOS Pricing | Updating availability is temporarily disable for the hotel. Currency switch is in progress. | Try again later. |
| AVAILSTATUSMESSAGES_ELEMENT_MISSING | HotelAvailNotif (OTA) | AvailStatusMessages element is missing | Please re-check and add all the required input parameters. |
| BOOK_DATE_IN_THE_PAST | Promotions | ||
| BOOK_DATE_START_BEFORE_BOOK_DATE_END | Promotions,Promotions | ||
| BOOK_END_DATE_IN_PAST | Promotions | Make sure the promotions end date lies in the future. | |
| BOOK_START_DATE_AFTER_END_DATE | Promotions | Make sure the promotions end date comes after the start date. | |
| BOOK_START_DATE_IN_PAST | Promotions | Make sure the promotions start date lies in the future. | |
| CANNOT_EDIT_CHILD_RATE | LOS Pricing,LOS Pricing | Editing child rate directly is not allowed. Try editing the parent rate | Updating Child Rate directly is not allowed. Please update its Parent Rate Category instead |
| CANNOT_REMOVE_BB_PROMO | Promotions | ||
| CANNOT_SET_BOTH_ADDITIONAL_AND_PERCENTAGE | Derived Prices | Both additional and percentage cannot be set | |
| CANNOT_SET_SINGLE_USE_RATE | HotelRateAmountNotif (OTA),Availability,HotelAvailNotif (OTA),Availability | ||
| CANNOT_USE_BOTH_TAGS_TOGETHER | Availability | Cannot use both the tags together. | |
| CANT_CANCEL_GUEST_PAID | Reporting | ||
| CANT_CANCEL_RESERVATION | Reporting | Validation error | |
| CANT_CHANGE_STAY | Reporting | ||
| CANT_MARK_CC_AS_INVALID | Reporting | Please wait at least for a minute after receiving a reservation before reporting an invalid card and try again. | |
| CANT_MARK_RESERVATION_NO_SHOW | Reporting | ||
| CC_ALREADY_MARKED | Reporting | No further action required. The guest will receive an email asking to update the Credit Card details. | |
| CC_NOT_REQUIRED | Reporting | Please include this as a validation at Provider/PMS end. If you want to accept CC, property needs to change the settings at https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policies.html?lang=en&hotel_id=HOTEL_ID | |
| CHANGE_PROMOTION_TYPE_NOT_ALLOWED | Promotions | Please change either the Promotion Type or the input parameters | |
| CHECKIN_DATE_INVALID | Reporting | ||
| CHECKIN_DATE_INVALID_FORMAT | LOS Pricing | Checkin date has invalid format | |
| CHECKIN_DATE_IN_PAST | LOS Pricing | Checkin date is in the past | The Check-in Date cannot be lesser than the current date, please adjust it accordingly |
| CHECKIN_DATE_TOO_FAR_IN_FUTURE | LOS Pricing | Check in date is more than the allowed number of days in the future | Check in date should be no more than 730 days in advance, please adjust it accordingly |
| CHECKOUT_DATE_INVALID | Reporting | Checkout date is either lesser than the check-in date (or) the check-in date was changed in the last 24 hours. Please adjust it accordingly | |
| COLUMN_COUNT_SHOULD_BE_MORE_THAN_FOUR | LOS Pricing | Column count should be more than 4 | |
| CONTACT_INFO_MISSING | HotelDescriptiveContentNotif (OTA) | ||
| CURRENCY_CODE_DONT_MATCH_HOTEL_CURRENCY | LOS Pricing | The supplied currency code is different than hotel currency | |
| DATES_TOO_FAR_OR_INVALID | Availability | ||
| DATE_ELEMENT_ATTRIBUTE_NOT_SET | Availability | Neither from/to not value attribute has been set. | Please include the date range for which the availability needs to be set |
| DATE_ELEMENT_MISSING | Availability | Date element is missing. | Input Start/End date, Lenght of stay, and make sure that the format is right. |
| DEAL_NAME_EMPTY | Promotions | Please provide a name for the Deal when creating it | |
| DEAL_NAME_LENGTH_LIMIT_EXCEEDED | Promotions | Please enter a name that is within the character limit for the field. | |
| DIRECT_PAYMENT | Reporting | ||
| DISCOUNT_EXCEEDS_MAX_RATE | Promotions,Promotions | ||
| DISCOUNT_VALUE_MISSING | Promotions | Please enter a value for the discount amount. | |
| DUPLICATE_RATE_NAME | HotelRatePlanNotif (OTA) | ||
| DUPLICATE_ROOM_RATE_COMBINATION | LOS Pricing | Room rate combination occurs twice | |
| END_DATE_BEFORE_START_DATE | Room Rates | ||
| ERROR_CANNOT_CREATE_BB_PROMO | Promotions | ||
| EXCLUDED_DATE_INVALID | Promotions | Please enter a valid input for the excluded date from the Deal. | |
| FILE_CONTAINS_INVALID_RECORDS | LOS Pricing | File contains invalid records | Please check the structure of the request, and input the right parameters for the request. |
| FILE_CONTAINS_NO_RECORDS | LOS Pricing | File does not contain any record | Please input the necessary fields to complete the task |
| FORBIDDEN | Opportunities,Guest Reviews | ||
| FROM_DATE_SHOULD_BE_LESS_THAN_TO_DATE | Availability | From date should be less than to date. | Please enter a valid date, and make sure that the starting date is before the end date. |
| FROM_OR_TO_DATE_INVALID | Availability | From or to date is invalid. | Please check data format, and replace it with the right one (yyyy-mm-dd) |
| HOTELBUILDER_ERRORS | HotelInvNotif (OTA) | ||
| HOTEL_ACCESS_DENIED | Room Rates | Access denied for hotel | Please make sure that the HotelID is correct. If it is correct, check if the property is still connected to you. TIP: requesting no specific hotels will give you reservations to all connected hotels |
| HOTEL_CODE_EXCEEDS_MAX | HotelAvailNotif (OTA) | HotelCode is higher than the maximum allowed value | |
| HOTEL_DOESNT_HAVE_PRODUCTS | Promotions | ||
| HOTEL_ID_INVALID | Room Rate Availability,Rooms | Hotel id invalid | Hotel ID is constituted by numbers. Please do not input the propertys name or other details in this field |
| HOTEL_ID_MISSING | Room Rate Availability | Hotel id missing | Please insert the hotel ID. |
| HOTEL_INELIGIBLE_FOR_BB | Promotions | ||
| HOTEL_INELIGIBLE_FOR_GEO_RATES | Promotions | ||
| HOTEL_INELIGIBLE_FOR_MOBILE_RATES | Promotions | ||
| HOTEL_NOT_ALLOWED | Rooms,Rates | Hotel is not allowed | Pleaes add hotel ID to the account |
| HOTEL_NOT_ALLOWED_FOR_CONNECTION_TYPE | Room Rate Availability,Availability,LOS Pricing,Derived Prices | Hotel not allowed for connection type. | Please check connection type and send right request |
| HOTEL_NOT_FOUND_FOR_ROOM | LOS Pricing | Unable to find hotel for room | |
| INTERNAL_ERROR | Rooms,Rates | Internal error | |
| INTERNAL_SERVER_ERROR | Opportunities,Photos,Cancel (OTA),HotelResModifyNotifSplit (OTA),Reporting | ||
| INVALID_ACTION | Reporting | ||
| INVALID_ARGUMENT | Photos,Photos,Photos,Guest Reviews,Guest Reviews,Photos | ||
| INVALID_BOOK_DATE | Promotions | ||
| INVALID_BOOK_DATE_END | Promotions | ||
| INVALID_BOOK_DATE_START | Promotions | ||
| INVALID_BOOK_TIME_START | Promotions | ||
| INVALID_CURRENCY_CODE | HotelRateAmountNotif (OTA),LOS Pricing | please check specs for correct currency code | |
| INVALID_DATE | HotelRateAmountNotif (OTA),Availability | please use YYYY-MM-DD | |
| INVALID_DISCOUNT | Promotions,Promotions | ||
| INVALID_EARLY_BOOKER_AMOUNT | Promotions | ||
| INVALID_HOTELS | HotelRateAmountNotif (OTA) | please check hotel ID | |
| INVALID_LAST_MINUTE_AMOUNT | Promotions,Promotions | ||
| INVALID_LAST_MINUTE_UNIT | Promotions | ||
| INVALID_MAXGUESTAPPLICABLE | HotelRateAmountNotif (OTA) | when loading rates for preopty on rate level occupancy number of tuests does not neeed to be specified | |
| INVALID_MIN_STAY_THROUGH | Promotions | ||
| INVALID_NO_CC_PROMOTION_VALUE | Promotions | ||
| INVALID_PRICE_FOR_CHILD_RATE | HotelRateAmountNotif (OTA),Availability,Availability | ||
| INVALID_PRICING_MODE | HotelRateAmountNotif (OTA) | ||
| INVALID_PROMO_NAME | Promotions,Promotions | ||
| INVALID_PROMO_TYPE | Promotions,Promotions | ||
| INVALID_ROOM_ID | Promotions | ||
| INVALID_STAY_DATE | Promotions | ||
| INVALID_STAY_DATES | Promotions | ||
| INVALID_STAY_DATE_END | Promotions | ||
| INVALID_STAY_DATE_START | Promotions | ||
| INVALID_TARGET_CHANNEL | Promotions,Promotions | ||
| INV_TYPE_CODE_AND_HOTEL_CODE_MISSING | HotelAvailNotif (OTA) | Both InvTypeCode and HotelCode are missing. At least one should be present. | please include invetnroy code and rate code |
| LAST_DATE_INVALID | Room Rate Availability | ||
| LAST_MINUTE_EXCEEDS_MAX_VALUE | Promotions,Promotions | ||
| LEADING_OCCUPANCY_SHOULD_BE_POSITIVE_NUMBER | Derived Prices | Leading occupancy should be a positive number | please add positive number for leading occupancy |
| LEAST_STAY_IS_1_NIGHT | Reporting | ||
| LENGTH_OF_STAY_SHOULD_NOT_BE_ARRAY | HotelAvailNotif (OTA) | Length of stay should not be an array. | |
| LINE_CONTAINS_INVALID_PRICE | LOS Pricing | Line contains invalid price values | please add correct price |
| LINE_CONTAINS_NO_PRICE | LOS Pricing | Line contains no price | |
| LOS_PRICING_PASSED_FOR_RLO_RATE | Derived Prices | ||
| MAX_OCCUPANCY_INVALID | HotelProductNotif (OTA) | ||
| MIN_GUEST_APPLICABLE_EXCEEDS_MAX_GUEST_APPLICABLE | HotelAvailNotif (OTA) | MinGuestApplicable value should be less than or equal to MaxGuestApplicable value. | |
| MIN_STAY_THROUGHT_LIMIT_EXCEEDED | Promotions | please add correct minimum stay value | |
| MIN_STAY_THROUGH_EXCEEDS_MAX_VALUE | Promotions | ||
| MISSING_ARGUMENT | Guest Reviews | ||
| MISSING_BOOK_DATE_START | Promotions | ||
| MISSING_BOOK_TIME | Promotions | ||
| MISSING_BOOK_TIME_UNIT | Promotions | ||
| MISSING_DISCOUNT | Promotions | ||
| MISSING_ELEMENT | HotelRateAmountNotif (OTA),HotelResNotif (OTA) | ||
| MISSING_MIN_MAX_LOS | HotelRateAmountNotif (OTA) | Missing MinLOS or MaxLOS attribute | |
| MISSING_MIN_STAY_THROUGH | Promotions | ||
| MISSING_POS_AND_DISCOUNT | Promotions | ||
| MISSING_PROMO_TYPE | Promotions | ||
| MISSING_RATEAMOUNTMESSAGES_ELEMENT | HotelRateAmountNotif (OTA) | please add RATE_AMOUNT_MESSAGES | |
| MISSING_ROOM_OBJECTS | Availability | Room object(s) missing. | |
| MISSING_ROOM_TAG | Availability | Room tag is missing. | please add the room tag |
| MISSING_STAY_DATE_END | Promotions | ||
| MISSING_STAY_DATE_START | Promotions,Promotions | ||
| MISSING_STAY_END_DATE | Promotions | ||
| MORE_THAN_ONE_BASEBYGUESTAMT_TAG | HotelRateAmountNotif (OTA) | ||
| MULTIPLE_CURRENCY_CODES | LOS Pricing | ||
| MULTIPLE_RATE_FOR_ROOM_NIGHT | Availability | From date should be less than to date. | please add only one rate ID for one night |
| NON_LOS_PRICING_TYPE | LOS Pricing,LOS Pricing | Pricing type is not LOS | Use LOS product call if supported in API. Booking need to fix, so LOS providers have LOS pricing always. |
| NOT_ALLOWED_FOR_SELECTED_CHANNEL | Promotions,Promotions,Promotions,Promotions | ||
| NOT_ALLOWED_LOWER_PRICE_FOR_NON_REFUNDABLE | Reporting | ||
| NOT_ALLOWED_MODIFICATION_BEFORE_CHECKIN | Reporting | ||
| NOT_ALLOWED_TO_CHANGE_PROMO_TYPE | Promotions | ||
| NO_DATES | HotelAvailNotif (OTA) | No dates selected. | Please check date range |
| NO_HOTEL_FOUND_FOR_ROOMS | Availability | No hotel found for provided room ids. | Please check room ID |
| NO_SHOW_EARLY | Reporting | Please cancel it tomorrow. | |
| NO_SHOW_LATE | Reporting | You should have cancelled ealier. Advice property to contact CS | |
| NUMBEROFGUEST_NOT_EQUAL_TO_MINGUESTAPPLICABLE | HotelRateAmountNotif (OTA) | ||
| NUMBER_OF_DAYS_SHOULD_BE_INTEGER | Room Rate Availability | Number of days should be an integer. | Should be just a number without any special characters |
| NUMBER_OF_DAYS_SHOULD_BE_LESS_THAN_31 | Room Rate Availability | Number of days should be less than 31. | Please note that that minimum valie is 0 and maximum value is 31 |
| NUMBER_OF_GUESTS_NOT_EQUAL_TO_MAX_GUESTS | HotelRateAmountNotif (OTA) | ||
| NUMBER_OF_NIGHTS_EXCEEDS_MAX_FOR_LINES | LOS Pricing | Number of nights in the line is more than the limit defined | |
| OBP_PRICING_PASSED_FOR_DEFAULT_RATE | Availability | ||
| OCCUPANCY_EXCEEDS_MAX_OCCUPANCY | Derived Prices | Occupancy exceeds maximum occupancy | Please check mapping and use correct occupancy. |
| OCCUPANCY_NOT_VALID | LOS Pricing,HotelRateAmountNotif (OTA),Availability | Occupancy is not valid | Please note that LOS table can have occupancy up to 36. Also please note that our front end only allow to search for up to 30 adults |
| OPEN_FAILED_AVAILABILITY | HotelSummaryNotif (OTA) | ||
| OVER_BOOKED | Reporting | ||
| PAST_DATE | HotelAvailNotif (OTA) | Date is in the past. | Please use furute days |
| PERCENTAGE_SHOULD_BE_A_NUMBER | Derived Prices | Percentage should be a number | Please put number |
| PERSONS_SHOULD_BE_A_POSITIVE_NUMBER | Derived Prices | Persons should be a positive number | Should be just a number without any special characters |
| PERSON_ATTRIBUTE_REQUIRED_FOR_OCCUPANCY_TAG | Derived Prices | Person attribute is a required attribute for occupancy tag | Check occupancy persons |
| PRICE_EXCEEDS_MAX_SYSTEM_RATE | HotelRateAmountNotif (OTA),LOS Pricing,HotelRateAmountNotif (OTA) | Fix the price and make it lower | |
| PRICE_INVALID | Reporting | Correct price format (remove -) | |
| PRICE_TOO_LOW | LOS Pricing,Reporting,HotelRateAmountNotif (OTA),Availability | ||
| PROMOTION_ID_INVALID | Promotions | use correct promotion ID | |
| PROMOTION_ID_MISSING | Promotions | ||
| PROMO_NAME_EXCEEDS_MAX_LENGTH | Promotions,Promotions | ||
| RATES_NOT_SELECTED_TO_CREATE_DEAL | Promotions | ||
| RATE_DESCRIPTION_NEGATIVE | HotelRateAmountNotif (OTA) | ||
| RATE_DOES_NOT_BELONG_TO_HOTEL | HotelAvailNotif (OTA) | ||
| RATE_DOES_NOT_EXIST | Availability,HotelAvailNotif (OTA) | Rate does not exist. | use correct rate plan or property ID |
| RATE_EDITABLE_ONLY_ON_EXTRANET | Availability | Rate is editable only on extranet. | set rate plan to XML or update rate plan via Extranet |
| RATE_ID_DOESNOT_BELONG_TO_ROOM | Derived Prices | Rate does not belong to this room | |
| RATE_ID_MISSING | Derived Prices | Rate id is missing | use correct rate ID |
| RATE_ID_NOT_VALID_FOR_HOTEL | LOS Pricing | Rate id is not valid for hotel | |
| RATE_ID_REQUIRED | Availability | From date should be less than to date. | use rate ID (or activate room level inventory). it can be hard for providers to find out about changes of inventory type since there is no corresponding API to set/get inventory type |
| RATE_ID_SHOULD_BE_A_NUMBER | LOS Pricing | Rate id should be a number | |
| RATE_ID_SHOULD_BE_A_POSITIVE_NUMBER | Derived Prices | Rate id should be a positive number | use correct rate ID |
| RATE_NEGATIVE | HotelRateAmountNotif (OTA) | ||
| RATE_NOT_ACTIVE | Availability,LOS Pricing | Rate is not active. | activate rate ID for property and room ID |
| RATE_NOT_ACTIVE_FOR_ROOM | Availability,LOS Pricing | Rate is not active for room. | activate rate ID for property and room ID |
| RATE_NOT_MATCHING_ROOM | Promotions | use correct rate ID | |
| REPORT_AND_STAY_CHANGE | Reporting | ||
| REPORT_OR_STAY_CHANGE | Reporting | use correct roomreservation ID | |
| REPORT_TYPE_UNKNOWN | Reporting | ||
| REQUEST_VERSION_INVALID | Rooms | Request version is invalid | |
| RESERVATION_ALREADY_INVOICED | Reporting | You cannot mark this credit card as invalid because this reservation has already been invoiced. Please contact Credit Control | |
| RESERVATION_ARCHIVED | Reservations | ||
| RESERVATION_NOT_QUEUED | HotelResNotifSplit (OTA) | ||
| RESTRICTION_STATUS_ATTRIBUTE_VALUE_DOES_NOT_MATCH_REGEX | HotelAvailNotif (OTA) | Attribute values does not match regular expression. | Provide RestrictionStatus in the correct format |
| RESTRICTION_STATUS_MISSING_STATUS_ELEMENT | HotelAvailNotif (OTA) | RestrictionStatus has missing Status element. | Provide RestrictionStatus status element on update |
| ROOMS_NOT_SELECTED_TO_APPLY_DEAL | Promotions | Add room to the call | |
| ROOMS_TAG_REQUIRED | Derived Prices | Rooms tag is required | Add room ID to ROOMS element |
| ROOM_DOES_NOT_BELONG_TO_HOTEL | HotelBookingRuleNotif (OTA) | ||
| ROOM_DOES_NOT_EXIST | Availability,Derived Prices | Room does not exist. | Provide the correct room ID |
| ROOM_EDITABLE_ONLY_ON_EXTRANET | Availability | Room is editable only on extranet. | Request property to change room to XML room |
| ROOM_ID_MISSING | Derived Prices | Room id is missing | Provide relevant room ID |
| ROOM_ID_NOT_VALID_FOR_HOTEL | LOS Pricing | Room id is not valid for hotel | |
| ROOM_ID_SHOULD_BE_A_NUMBER | LOS Pricing | Room id should be a number | |
| ROOM_ID_SHOULD_BE_A_POSITIVE_NUMBER | Derived Prices | Room id should be a positive number | |
| ROOM_NOT_ACTIVE | Availability,LOS Pricing | Room is not active. | Activate the room |
| ROOM_NOT_BELONG_TO_RESERVATION | Reporting | Provide the correct room reservation ID and reservation ID | |
| ROOM_NOT_MATCHING_RATE | Promotions | Make sure you use a valid product | |
| ROOM_OBJECT_INCORRECT_FORMAT | Availability | Room object has wrong format. | |
| ROOM_RATES_DONT_EXIST | Promotions,Promotions,Promotions | ||
| ROUND_SHOULD_BE_A_NUMBER | Derived Prices | Round should be a number | |
| SHOW_RATES_STATUS_SHOULD_BE_A_NUMBER | Rates | show_rates_status should be a number | |
| SHOW_RATES_STATUS_SHOULD_BE_NON_NEGATIVE | Rates | show_rates_status should be non-negative | |
| SHOW_RATE_STATUS_INVALID_FORMAT | Room Rates | show rate status isn't a valid number | |
| SHOW_RATE_STATUS_NEGATIVE_VALUE | Room Rates | show rate status is negative expecting zero or positive number | |
| START_DATE_INVALID | Room Rate Availability | Start date is either invalid or too far in the future. | Set a date in near future. |
| START_END_INVALID | Promotions | Set the additional date range to less than 30 days | |
| START_END_MISSING | Promotions | Add start & and attribute for excluded_dates | |
| STAY_CHANGE_EARLY | Reporting | ||
| STAY_CHANGE_REQ_NODE_MISSING | Reporting | ||
| STAY_DATE_BEFORE_BOOK_DATE | Promotions | ||
| STAY_DATE_BEFORE_BOOK_END_DATE | Promotions | ||
| STAY_DATE_END_BEFORE_STAY_DATE_START | Promotions | ||
| STAY_DATE_IN_PAST | Promotions | Use a stay date which has not yet passed | |
| STAY_DATE_START_IN_THE_PAST | Promotions | ||
| STAY_END_DATE_IN_PAST | Promotions | ||
| STAY_START_DATE_AFTER_END_DATE | Promotions | ||
| STAY_START_DATE_IN_PAST | Promotions | ||
| SYSTEM_ERROR | HotelRateAmountNotif (OTA) | ||
| TAG_HAS_INVALID_VALUE | Availability | Tag has invalid value. | |
| TAG_NOT_ALLOWED | Availability | Tag not allowed inside date block when using room level inventory. | |
| TIME_VALUE_EXCEEDS_FIXED_PATTERN_LENGTH | HotelAvailNotif (OTA) | Time attribute values are higher than FixedPatternLength | |
| TOO_MANY_AVAILSTATUSMESSAGES_ELEMENT | HotelAvailNotif (OTA) | Only one AvailStatusMessages element should be present | |
| UNMODIFIABLE_BOOKING | Reporting | ||
| WARN_PRICE_TOO_LOW_LIMIT | HotelRateAmountNotif (OTA),Availability | ||
| WARN_PRICE_TOO_LOW_PERCENTAGE | HotelRateAmountNotif (OTA),Availability | ||
| WARN_TOO_LARGE_NUMBER_ROOMS_TO_SELL | Availability |